Contact Us
For general inquiries, please fill out the form below.
Customer Service Available :: Monday Through Friday, 9 a.m. to 4 p.m. CT
Thank you for your interest in Hope for the Journey, and particularly, thank you for your desire to care well for children and teens.
For questions on accessing Hope for the Journey, please review the troubleshooting guide.
For all questions not addressed in the troubleshooting guide, please complete this form and we will be in touch soon.
Contact Form
FAQs
As of July 1, 2026, Hope for the Journey has new pricing. In light of this significantly reduced pricing, we no longer offer the option to “distribute to others,” and digital access passes are no longer available with the purchase of a group membership. This change allows us to make Hope for the Journey more affordable and accessible to everyone and simplifies the customer experience. Please refer to the FAQs below for additional details.
Hope for the Journey now offers Individual and Group memberships only, for a viewing period of either 3 months or 12 months. Please note, there are no longer options to “distribute to others” or complimentary digital-access passes.
Please refer to the following use-cases to determine the membership that is right for you:
I’m a church or organization, purchasing for multiple sites:
Please purchase one Group membership per location. We recommend having each site purchase their own Group membership to set up their own account and login. Please keep in mind that while you can purchase multiple Group memberships in a single transaction, each site will need to utilize the primary account holder information in order to login and access the content. All primary account holder information, including payment information, is visible within an account.
I’m a church or organization, and I want to share Hope for the Journey with families to watch on their own:
If you are looking to distribute to more than 25 individuals, please reach out to us directly by calling 615.550.5600 or emailing hopeforthejourney@showhope.org. Please note that we no longer offer digital access passes to distribute to others for fewer than 25 individuals. In the case of fewer than 25 individuals, we recommend individuals purchase on their own and organizations offer reimbursement as they choose.
I would like to gift someone access to Hope for the Journey:
We are not able to offer a gifting option at this time.
New pricing for Hope for the Journey took effect July 1, 2026.
No. If you have an active membership with digital access passes or have purchased a membership that allows you to distribute to others prior to July 1, 2026, your membership and codes will remain active until the end of your viewing period.
To renew your membership, please log in to your account, then visit hopeforthejourney.com/memberships/.
You can also renew your membership within “My Account” by selecting “Change Membership.”
Please note that upon renewal or purchase of a different membership type, your new access period will begin immediately. We recommend letting your subscription expire prior to renewing in order to maximize your viewing period.
Our primary teaching sessions are updated on a biennial basis (every other year), with the next update coming Spring 2027. Going Deeper segments will be updated on an annual basis, with the next update coming Spring 2027. Teaching sessions for Esperanza Para El Viaje—the Spanish edition of Hope for the Journey—will be launched on the platform and accessible to all members Fall 2026.
For organizations showing Hope for the Journey in multiple locations, quantity discounts apply.
| Units Purchased | Quantity Discount | |||
| 2-10 | 10% | |||
| 11-25 | 20% | |||
| Over 25 | Call for special pricing | |||
No. Please note that as of July 1, 2026, there are no longer options to “distribute to others” or complimentary digital access passes.
Your access period begins when you purchase your membership. Please note that upon renewal or purchase of a different membership type, your new access period will begin immediately. We recommend letting your subscription expire prior to renewing in order to maximize your viewing period.
Currently, CEs/CEUs are not available with Hope for the Journey. Quizzes and a certificate of completion are available through your Hope for the Journey account. You can ask your agency if they will accept this certificate for continuing education hours for their own records.
With the new Hope for the Journey online platform, you can choose 3-month or 12-month access, depending on your unique needs. Also, should you choose 3-month viewing access, you will be able to view at the time of year that also best meets your needs.
In regard to content, we will welcome new and seasoned trainers, practitioners, and professionals from the Karyn Purvis Institute of Child Development at TCU, who will lead us through 4 high-level teaching sessions based on Trust-Based Relational Intervention (TBRI). While these teaching sessions will hone in on foundations of TBRI, expect new insights and information, as we have experienced in past years. Also, we will include, as in past years, Show Hope’s curated The Gospel + TBRI teaching session which will unpack TBRI in light of the gospel of Jesus Christ. And finally, beginning in the fall of 2026, Esperanza para el Viaje—the Spanish edition of Hope for the Journey—will be available to all active account holders.
We will also cover new topics through our Going Deeper video segments and introduce new voices of families as well as adult adoptees and/or foster care alum through our Practical Perspectives videos. And finally in regard to content, we will include a wider variety of bonus content.
In addition, with your Hope for the Journey account, you will also be able to take quizzes as you go through the content and receive access to past Hope for the Journey audio recordings.
As you prepare to lead others through Hope for the Journey, we encourage you to visit our Resources page at showhope.org/hopeforthejourneyresources. There, you will find a Host Guide, marketing collateral to help you promote your own Hope for the Journey event, details about speakers and content, and more.
Teaching Sessions: 60-70 minutes
Going Deeper Segments: 10-20 minutes
Practical Perspectives Segments: 5-10 minutes